Customer Support

  • Become a partner 
  • FAQ
Become a partner 

Let’s grow together. Please contact us for stockist or partnership enquiry and we will be glad to answer it.

FAQ
My eyes are blurry after using my tears REVIVE therapeutic eye pillow. Is that normal?

Yes, this shows that the pillow is working. This is caused from the oils released from the Meibomian glands. It should clear within 30 minutes.

How many times a day can I use the tears REVIVE therapeutic eye pillow?

Use the mask as often as recommended by your eye care professional. Using the mask in immediate succession isn’t recommended or necessary.

How long will a therapeutic eye pillow stay warm?

The mask provides a 10-15-minute treatment of continuous moist heat. The compress will feel less warm as the temperature of the eyelid increases. An 8-10-minute treatment is recommended.

How do I warm my therapeutic eye pillow?

The therapeutic eye pillow is microwave activated. Microwave for 20 seconds. To increase heat, microwave in additional 5 second increments. Do NOT exceed 30 seconds. Always touch test before placing over the eyes. If the compress feels too hot, remove immediately and wait 1-2 minutes before reapplying. Apply over closed eyes for 8-10 minutes or as prescribed by your doctor. If reused within 30 minutes, reduce heating time by half as your compress will retain some of the initial heat. The mask may not be heated by any other method than a microwave.

Have a Question? Contact Us